Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to send feedback on our reviews? This page explains how to reach the team behind Online Casinos and what you can expect once you do.
How to Get in Touch
Email is the best way to reach us. We read every message and aim to reply within two working days. Send your query to [email protected].
A quick line about what your message concerns helps us route it to the right person and get back to you faster — whether that's a question about a specific brand, a factual correction, or something else entirely.
What We Can Help With
- Site and offer questions — If you'd like more detail on how we assess casinos not on GamStop, including welcome offers, payment options or game selection, ask us directly.
- Corrections — Offer terms, ratings and licensing details change. If something looks out of date on our trusted non GamStop casinos UK page or elsewhere, tell us and we'll look into it.
- Editorial feedback — Suggestions on which brands or topics we should cover next are genuinely useful when we plan future content.
- Partnership enquiries — If you represent an operator or affiliate and want to discuss working with us, introduce yourself and explain what you have in mind.
- Support and self-exclusion queries — If you or someone close to you wants guidance on managing gambling, or on how self-exclusion schemes work, mention this in your message and we'll point you towards appropriate resources.
A Note on What This Site Is (and Isn't)
Online Casinos is an independent comparison resource covering casinos not on GamStop, including brands such as Betmica, Kikibet, Betninja and others reviewed on our site. We're not a casino operator, we don't process deposits or withdrawals, and we can't resolve account issues, bonus disputes or verification problems on any individual gambling site. Those queries need to go to the operator's own support team directly.
Where our site recommends operators, some may pay us a commission if a reader signs up through a link. This never decides how a brand is rated or ranked — our editorial position is based on the criteria we publish, not on commercial arrangements.
What Happens After You Write to Us
A real person reviews every message that comes in — we don't rely on automated replies. Our usual response window is two working days, though it can run longer during busier periods. If your enquiry needs input from more than one person on the team, we'll let you know if there's a delay.
Before You Contact Us
A few things are worth checking first, since they can often save you a round trip:
- For questions about how a specific casino's welcome offer works, check the terms listed alongside that offer on our comparison pages — wagering requirements, minimum deposits and expiry dates are usually stated there.
- For account-specific issues — deposits, withdrawals, verification or a locked account — contact the casino's own support team, since we don't have access to any player's account.
- If your question relates to eligibility, local rules or how self-exclusion schemes interact with sites outside them, we're happy to explain what we know in general terms, though we'd always encourage reading the specific operator's own terms too.
All content on this site is intended for readers aged 18 and over. If you have any concerns about the accuracy of what we publish, or simply want to say hello, we'd genuinely like to hear from you.